Booking Terms and Conditions

By booking an appointment with our clinic, you acknowledge and agree to the following terms and conditions:

Deposits

  • All appointments require a deposit at the time of booking.

  • The deposit secures your appointment and will be deducted from your final balance on the day of your treatment.

  • Deposits are non-refundable if you cancel or reschedule your appointment with less than 48 hours' notice.

Cancellation Policy

  • Our clinic operates a strict 48-hour cancellation and rescheduling policy with no exceptions, including but not limited to illness or childcare-related issues.

  • If you cancel or reschedule within 48 hours of your appointment, a £60.00 cancellation fee will apply.

  • This fee must be paid in full before any future appointments can be booked.

  • Failure to attend your appointment without notice ("no-show") will incur a £90 fee, and may result in the refusal of any future bookings at our discretion.

Agreement to Terms

  • By booking an appointment, you confirm your acceptance of these terms and conditions, including the cancellation and deposit policy.

Black Friday Terms & Conditions

  • Offers are available to clients aged 18 years and over.

  • Offers are open to both new and existing clients unless otherwise stated.

  • All treatments are subject to a full consultation and suitability assessment by a qualified practitioner. The Clinic reserves the right to refuse treatment if it is deemed unsafe or unsuitable.

  • Offers are valid only during the promotional period specified.

  • Purchases made outside of this period will not be eligible for the discount.

  • Full payment must be made to secure the promotional price.

  • Bookings can be made in person, by phone, or online.

  • Appointments are subject to availability. Early booking is recommended.

  • Treatments purchased under an offer must be booked and redeemed as specified upon booking (please review treatment detail).

  • Expired offers cannot be extended, refunded, or transferred.

  • Any unused sessions after the expiry date will be forfeited.

  • Standard cancellation policy applies.

  • Failure to attend a booked appointment without notice will result in the loss of that session.

  • Black Friday Offers are non-refundable and non-exchangeable once purchased.

  • Offers cannot be used in conjunction with any other promotions, discounts, or packages.

  • Offers apply only to specified treatments and cannot be transferred to other services.

  • Treatments must be received by the named client and cannot be shared.

  • Results vary depending on individual circumstances and cannot be guaranteed.

  • The Clinic accepts no liability for any adverse reactions beyond what is reasonably foreseeable or disclosed in the consent process.

  • The Clinic reserves the right to amend or withdraw any offer at any time without prior notice.

  • In the event an offer is withdrawn after purchase, clients will be entitled to receive the equivalent value as credit towards another treatment.