Membership Terms and Conditions
Effective Date: 01/01/2026
These Terms & Conditions apply to all treatment memberships offered by Your Beauty Doctor.
By joining a membership, you agree to the terms outlined below. Please read them carefully before signing up.
1. Membership Agreement
1.1. All memberships are subject to an initial minimum commitment of 12 months, beginning on the date specified in your membership agreement.
1.2. Your chosen membership, monthly payment, initial deposit, and treatment entitlements will be confirmed at the point of registration.
1.3. Memberships are personal to the named patient and cannot be transferred to another person.
1.4. Membership benefits cannot be exchanged for cash, alternative treatments or products unless expressly agreed by Your Beauty Doctor.
2. Membership Payments
2.1. Membership fees are collected monthly by card.
2.2. Where an initial deposit is required, this will be collected at registration and allocated towards your membership as explained in your individual plan.
2.3. You are responsible for ensuring sufficient funds are available to meet your scheduled payments.
2.4. If a payment fails, we will contact you to arrange payment of the outstanding balance.
2.5. Membership benefits and future treatment appointments will be temporarily suspended while payments remain outstanding.
2.6. Cancelling your payment instruction does not terminate your membership agreement or remove any outstanding contractual obligations. You are signing up for a 12 month contract, paid in monthly installments.
3. Treatment Entitlements
3.1. Your membership includes the treatments and frequency specified within your selected plan.
3.2. All treatments are subject to clinical assessment, medical suitability and practitioner availability.
3.3. Treatment intervals must follow the clinical guidance of your treating practitioner. Treatments cannot be brought forward solely because membership payments have been made.
3.4. Treatment entitlements cannot be exchanged for alternative treatments or products.
3.5. Memberships do not guarantee a particular clinical outcome. Results vary between individuals.
3.6. Any additional treatments outside your membership entitlement will be charged separately at the applicable price.
4. Booking and Appointment Cancellations
4.1. All membership appointments are subject to Your Beauty Doctor's standard 48-hour cancellation and rescheduling policy.
4.2. We require at least 48 hours' notice to cancel or rearrange an appointment.
4.3. Appointments cancelled or rescheduled with less than 48 hours' notice will result in the treatment being deducted from your membership entitlement, unless you choose to pay the clinic’s standard £60 late cancellation fee to retain the treatment entitlement.
4.4. Failure to attend a scheduled appointment without providing notice (a no-show) will incur a £90 fee.
4.5. Where sufficient notice is provided, we will endeavour to rearrange your appointment, subject to availability and the terms of your membership.
4.6. We recommend booking appointments in advance to maintain the recommended treatment intervals.
5. Membership Terms
5.1. All memberships are subject to a fixed minimum term of 12 months, commencing from the date specified in your membership agreement.
5.2. By entering into a membership agreement, you are committing to the full 12-month membership period and the associated monthly payments. This commitment applies regardless of how frequently you choose to attend appointments or redeem your treatment entitlements. You are responsible for booking and attending your redeemable treatments in the frequency outlined in your individual plan.
5.3. Memberships cannot be cancelled before the end of the initial 12-month term and this includes change of circumstance, change of mind, personal preference or a decision not to continue receiving treatment.
5.4. If you wish to end your membership before the completion of the 12-month term, you must submit your request in writing. Early termination is not automatically granted, and all requests will be reviewed in accordance with these terms and your statutory rights.
5.5. Where a member chooses to discontinue their membership before the end of the agreed term without a valid legal basis for termination, Your Beauty Doctor reserves the right to recover outstanding payments and any reasonable losses arising from the early termination, subject to applicable consumer law.
5.6. Any amount payable following early termination will be calculated fairly, taking into account payments already received, treatments provided, the remaining contractual commitment and any costs saved or losses reasonably mitigated by the clinic. We will provide a written breakdown of any outstanding balance.
5.7. Cancelling your payment instruction, failing to book appointments or choosing not to attend treatments does not terminate your membership agreement or release you from any outstanding contractual obligations.
5.8. Nothing in these terms affects your statutory rights, including your rights where treatment cannot be provided safely, the clinic is unable to fulfil its contractual obligations, or you have a legal right to cancel.
6. Unused Treatments and Membership Credits
6.1. Memberships are designed to provide regular treatment throughout the agreed membership period.
6.2. Treatment entitlements should be booked and redeemed within the applicable membership period, subject to the agreed treatment schedule.
6.3. Unused treatments are not refundable or exchangeable for cash.
6.4. Where treatments cannot be redeemed due to medical reasons or clinic-sided cancellations, we will review the situation fairly and may consider whether to offer an extension or alternative arrangement.
6.5. We will not unreasonably withhold treatment entitlements where the clinic has been unable to provide reasonable appointment availability. That being said, appointments do need to be scheduled in advance.
7. Medical Suitability and Changes to Treatment
7.1. All treatments are subject to a consultation and ongoing clinical assessment.
7.2. Your practitioner reserves the right to postpone or decline treatment where it would be clinically inappropriate or unsafe.
7.3. You must inform the clinic of any relevant changes to your medical history, medication, pregnancy status or other circumstances that may affect treatment suitability.
7.4. Where you become medically unsuitable for your membership treatments, we will discuss reasonable options, which may include pausing, amending or ending your membership.
7.5. If we are unable to provide the contracted treatment services for clinical reasons, any financial adjustment will be assessed fairly, taking account of treatments already provided and payments made. They will be charged at the standard clinic rate, and any discrepancy in payment will be required on exiting.
8. Changes to Memberships
8.1. Your Beauty Doctor may update its membership offerings from time to time.
8.2. Your agreed monthly fee and core treatment entitlements will not be changed during the initial fixed term without your agreement, except where a change is required by law or for patient safety.
8.3. Where a treatment becomes unavailable, we will contact you to discuss an appropriate alternative or other fair resolution.
8.4. Any proposed changes following the initial fixed term will be communicated in advance, with appropriate cancellation rights.
9. Cooling-Off Rights
9.1. Where you enter into your membership agreement online, by telephone or otherwise at a distance, you will generally have a statutory 14-day cancellation period beginning the day after the agreement is made.
9.2. If you request treatment to begin during this period and subsequently cancel, you will be required to pay a proportionate amount for services already provided, where permitted by law and subject to the appropriate consent being obtained.
9.3. Nothing in these terms affects your statutory consumer rights.
10. Membership Expiry and Renewal
10.1. Your initial membership commitment lasts for 12 months.
10.2. At the end of the initial term, your membership will end automatically.
10.3. We will contract you before the end of your fixed term to renew your membership.
11. Contact and Membership Administration
11.1. All membership cancellation, pause and amendment requests must be submitted in writing to the clinic.
11.2. Please contact info@yourbeautydoctor.co.uk with any questions regarding your membership.
11.3. We recommend retaining a copy of these Terms & Conditions and your individual membership confirmation for your records.
Your Beauty Doctor
These terms form part of your membership agreement alongside the specific details of your selected plan.